Refund was processed via Juspay but amount not credited back to customer

For Merchants:

Please check the following to validate if refund was processed or not,

If Status is "PENDING" and Sent to Gateway is "No" , Please check with Juspay Team on the Refund request

If Status is "PENDING" and Sent To Gateway is "YES" , Then Refund was initiated and PG has acknowledged the refund request

If Status is "SUCCESS" , then refund was processed successfully by the PG / Aggregator, then please check with PG and obtain ARN Number

If Status is "FAILURE" , please initiate refund again.


For Customers : 

Please obtain the ARN Number from the merchant to confirm if the amount was refunded back or not. And proceed to check with your bank using ARN Number for reference 

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