Refund was processed via Juspay but amount not credited back to customer

For Merchants:

Please check the following to validate if refund was processed or not,

If Status is "PENDING" and Sent to Gateway is "No" , Please check with Juspay Team on the Refund request

If Status is "PENDING" and Sent To Gateway is "YES" , Then Refund was initiated and PG has acknowledged the refund request

If Status is "SUCCESS" , then refund was processed successfully by the PG / Aggregator, then please check with PG and obtain ARN Number

If Status is "FAILURE" , please initiate refund again.

For Customers : 

Please obtain the ARN Number from the merchant to confirm if the amount was refunded back or not. And proceed to check with your bank using ARN Number for reference 

Was this article helpful?